Exness always requires a login ID and password to create an account. Please keep this in mind as it is absolutely necessary not only for opening an account but also for actually trading.
Why can’t I log in?
If you can’t log in even though you have created an account, it could be for one of the following reasons. If you don’t know, the quickest thing to do is to ask the support center. Please refer to the article below.
Wrong login information
You may have entered your login information incorrectly. If you do not know whether the ID is wrong or the password is wrong, it is important to ask the supporter center.
Wrong server name for MT4/MT5 login
Exness will use MT4 or MT5. At that time, not only the ID and password, but also the server name will be required. There is a possibility that the server name is wrong, so let’s check it properly in your personal area. Please refer to the article below.
It is possible that your account was marked as dormant in the first place. If an account has not been traded for more than 90 days, it will be treated as dormant. Then you have to reactivate it.
There may be a problem with your internet connection. In this case, check your internet connection, not your login information. Please check with your internet provider to ensure proper connection. In addition to internet connections, firewalls and anti-virus software may be blocking and making it impossible to trade. Make sure neither is blocking the connection.
There is a possibility that the account has been frozen due to conflict with the prohibited matter. If you make a bad trade, you will not be able to trade. Please refer to the following article for prohibited items.
Your account may have been hacked. If you are unable to log in to your account, or if you are unable to log in to your account, please contact our support center. It is important that you respond as soon as possible. If you are not using the account, we recommend that you withdraw as much money as possible.
I forgot my ID and password
In the first place, if you forget your ID and password, you will not be able to log in. Be sure to keep a copy of this information, as you will need it. If you have forgotten it, the best solution is to contact the support center and have them help you.
Accounts not used
If you will not be trading with Exness for a while, we recommend that you withdraw your funds as much as possible. We cannot deny the possibility that a third party logs into your account while you leave it unattended. Money is very important, so if you don’t plan on using it, we recommend that you withdraw it as soon as possible.