[Exness: For Beginners] Troubleshooting: Can’t order MT4/MT5 Line disconnected? Updating?

If you are trading on Exness, you may run into a situation where you cannot place an order. This may be an MT4 or MT5 problem, or a line problem. Please be aware that the way to deal with failures will vary depending on the situation.

What to do when you can’t order

We will explain possible situations and solutions when you cannot place an order.

I can’t see the chart

When you’re trading on MT4 or MT5, there must be times when a symbol is grayed out and you can’t open or view the chart. If I can’t display the chart, I can’t trade in the first place.

solution

First, the trading symbol may be out of trading hours. Please refer to the article below. Depending on the stock, there are times outside trading hours.

[Exness: For Beginners] List of Exness financial products and trading hours (Japan time) for each FX brand

You can trade many instruments on Exness. However, the trading hours are different for each stock. We will introduce the trading hours of Exness, the timing of switching, and the trading hours during Christmas and New Year holidays.

www.worldcryptoforextrader.com

2023.01.20

archived account

In Exness, accounts that have been archived by themselves and accounts that have been archived by the management side are in a dormant state and cannot be traded. In this case, 100% trading itself is not possible, so please be careful. Please refer to the following article for the solution.

solution

An archived account must be reactivated before trading can begin. Therefore, please refer to the article below and re-enable it.

[Exness: For Beginners] Is there a method and conditions for unfreezing dormant accounts and FX accounts?

There are a certain number of people who want to trade on Exness and open an account but leave it unattended. After the account is opened, it does not mean that you can leave it for the rest of your life. If the account becomes dormant or there is a violation, the account may be frozen. I have written an article about each condition and how to remove it.

www.worldcryptoforextrader.com

2023.01.21

The version of MT4/MT5 is not the latest version

Always keep your MT4 and MT5 software, which is a trading tool, up to date. If it is not the latest version, it may be displayed as “line disconnected” or “invalid account”. You can check the version information of the trading software version from the help tab of MT4/MT5.

solution

The solution is simple, just update your software to the latest version. This should solve it.

Incorrect login information

You may say that you cannot log in to MT4 or MT5. Also, you cannot use the same login information for MT4 and MT5. Each Exness will issue a unique login information. For each account, confirmation of ID, password, and server name is required.

solution

You can reconfirm your ID and server name when you confirm your personal area account information. Please refer to the article below. You must remember your password. If you forget it, you can reset it in your personal area.

[Exness: For Beginners] How to choose an account type and start trading

After opening an Exness account, you must open a trading account. Select your account type and start trading. Here are the steps. Beginners are often unfamiliar with it, so please refer to it.

www.worldcryptoforextrader.com

2023.01.18

Shown as disconnected

It may be an internet provider issue. In order to trade in the first place, you must be connected to the internet. If the line is disconnected, there is a high possibility that it is a problem with the terminal you are using before MT4 or MT5.

solution

First, check the connection status of your PC or smartphone. If there is no problem, firewall or virus software may be blocking the connection, so please investigate there. If you can connect to MT4 or MT5 by turning off the software, the software is the cause.

Unable to trade or invalid to trade

I think that it may be displayed that the transaction is not possible or the transaction is invalid. Although you can log in to MT4 or MT5, you cannot place new orders. This is a problem with your account.

solution

For example, you haven’t deposited money in your account in the first place, you haven’t submitted and approved your identity verification documents, or you’re trying to trade outside of trading hours. A trading account cannot be traded unless the minimum deposit amount has been deposited and the account will be in a disabled state. The minimum deposit amount varies depending on the account type.