There are a certain number of people who want to trade on Exness and open an account but leave it unattended. After the account is opened, it does not mean that you can leave it for the rest of your life. If the account becomes dormant or there is a violation, the account may be frozen. I have written an article about each condition and how to remove it.
A dormant account means that the account status is changed to dormant by Exness when there is no transaction for a long time. Like other financial institutions and FX companies, if there is no use for a long time, after a certain period of time, the dormant account will automatically become a hidden archived dormant account after certain conditions. .
The conditions under which your account becomes dormant differ between demo and real accounts. There are also differences between MT4 and MT5.
|Account Type||Period and conditions for becoming a dormant account|
|MT4 Real Account||If there is no operation for 90 days and if the account balance is less than the equivalent of $10|
|MT5 Real Account||If there is no activity for 15 days and the account balance is less than $1|
|MT4 Demo Account||180 days of inactivity|
|MT5 Demo Account||If there is no operation for 21 days|
Will I be charged any fees if my account becomes dormant? Some Forex companies charge an account maintenance fee, but Exness is completely free even if it becomes a dormant account. There are no management fees, etc.
If you have a dormant account, it is easy to reactivate it. Log in to the member area and click the “Archived” tab to display the “Reactivate” button. can. If you can’t find the “Reactivate” button, there is a possibility that the account has been frozen due to some other problem rather than archiving the dormant account. In that case, you can check by contacting the support center.
In general, Exness does not freeze accounts. But this is just a general story. If you make too malicious trades or act in conflict with prohibited items, your account may be frozen. There is nothing I can do about it, so the only option is to create a new account. Please refer to the following for prohibited actions.
One of the patterns is to freeze the account. In this pattern, you will not be able to log in to Exness itself, so you will not be able to deposit or withdraw money, and furthermore, you will not be able to log in to your account. This pattern will be applied to users who repeatedly commit malicious acts such as hacking. In the end, it will be up to you to negotiate with the support center to have it canceled.
In this case, one of the accounts in Exness will be frozen, so you can trade without any problems by creating a new account. However, you will not be able to deposit or withdraw funds from a frozen account, so if you want to operate the account, you will have to negotiate with the support center to have it unlocked.
If an account is frozen or frozen, the user cannot unfreeze the account in any way. The final judgment will depend on how malicious the act was, but it will all depend on negotiations with the support center. Please refer to the article below and contact the support center.
You can open an account for free
You can open an account with Exness for free. Although leverage is virtually unlimited and there are no bonuses or promotions, the spreads are among the narrowest in the industry. The support will advise investors as an advisor, so you can trade with less risk. The platform is compatible with MT4 and MT5, and automated trading (EA) tools can also be used. The loss cut level is 0 and we handle foreign exchange and virtual currency products.