You may have many questions about trading with Exness. The main ways to contact Exness are “live chat”, “email” and “telephone”. Please choose your favorite method and contact the support center.
Inquiry method
There are mainly three ways to contact us. First, email and chat. At the Exness support center, you can also send your questions by email in advance and wait for a reply. Support inquiries can be made with basic questions such as withdrawal and deposit status, platform, fees, campaign service details, etc.
| Inquiry method | Utilization time | reply time |
|---|---|---|
| live chat | Weekdays 8:00 – 0:00 at night | immediate |
| 24hours | within 1 business day |
phone inquiry
Exness also has a telephone inquiry method, but there are conditions. Because Exness has locations and bases all over the world, it is very comprehensive among overseas Forex companies, and each base has a telephone counter. Before making a sudden phone call, first contact the support center via chat or email. The phone number is different depending on each location. Please contact Exness number for details.
| language | Local time: |
| English, Chinese, Thai | 24 Hour |
| Indonesian | Monday 06:00 – Saturday 06:00 |
| Arabic | Monday 06:00 – Saturday 06:00 Saturday – Monday 19:00 – 03:00 |
| Hindi and Urdu | Monday 06:00 – Saturday 06:00 Saturday – Monday 11:00 – 03:00 |
| Bengali | Monday 06:00 – Saturday 06:00 Saturday – Monday 11:00 – 03:00 |
| Vietnamese | Monday～Saturday 06:00～00:00 |
| Japan | Monday～Friday 10:00～18:00 |
| Korean | Monday～Friday 10:00～18:00 |
| French | Monday 06:00 – Saturday 06:00 |
| Spanish | Monday 06:00 – Saturday 06:00 |
| Portuguese | Monday 06:00 – Saturday 06:00 |
| Russia | Monday～Saturday 12:00～04:00 |
Contact page
Let’s take a look at the live chat and email contact page. Please refer to the following.
use live chat
Exness live chat support can be contacted without having an Exness account. You can chat from the button on the bottom right of the homepage.
You can’t chat with the operator right away, but a bot called a virtual assistant will automatically answer at first. Select what you want to inquire about from the category list. Selecting a question category will automatically display template answers. Select Forward to Live Support if the template answer did not resolve your issue. Only in this case will the operator take action.
Enter your email address to start live support and chat. If you comment the address in chat, it’s OK. Queue for live support. If it is crowded, please wait a while and try again. You may have to wait 10 to 20 minutes before being connected to an operator. When it’s your turn, you’ll be able to chat with the operator.
Inquiries by email
E-mail is the recommended contact method for important inquiries or when you have multiple questions. Since exness does not have an inquiry form, you will enter the necessary information in the body yourself. Please contact us at the email address below. If there is a lot of inquiries, it may take more than 24 hours, and it seems that the response time varies. Regarding the response time, let’s estimate the 24 hours listed on the official website as a basis.
| support@exness.com |
コメント