[Exness: For Beginners] How to contact Exness and Support Center FX Guide

About exness

You may have many questions about trading with Exness. The main ways to contact Exness are “live chat”, “email” and “telephone”. Please choose your favorite method and contact the support center.

Inquiry method

There are mainly three ways to contact us. First, email and chat. At the Exness support center, you can also send your questions by email in advance and wait for a reply. Support inquiries can be made with basic questions such as withdrawal and deposit status, platform, fees, campaign service details, etc.

Inquiry methodUtilization timereply time
live chatWeekdays 8:00 – 0:00 at nightimmediate
Email24hourswithin 1 business day

phone inquiry

Exness also has a telephone inquiry method, but there are conditions. Because Exness has locations and bases all over the world, it is very comprehensive among overseas Forex companies, and each base has a telephone counter. Before making a sudden phone call, first contact the support center via chat or email. The phone number is different depending on each location. Please contact Exness number for details.

languageLocal time:
English, Chinese, Thai24 Hour
IndonesianMonday 06:00 – Saturday 06:00
ArabicMonday 06:00 – Saturday 06:00
Saturday – Monday 19:00 – 03:00
Hindi and UrduMonday 06:00 – Saturday 06:00
Saturday – Monday 11:00 – 03:00
BengaliMonday 06:00 – Saturday 06:00
Saturday – Monday 11:00 – 03:00
VietnameseMonday~Saturday 06:00~00:00
JapanMonday~Friday 10:00~18:00
KoreanMonday~Friday 10:00~18:00
FrenchMonday 06:00 – Saturday 06:00
SpanishMonday 06:00 – Saturday 06:00
PortugueseMonday 06:00 – Saturday 06:00
RussiaMonday~Saturday 12:00~04:00

Contact page

Let’s take a look at the live chat and email contact page. Please refer to the following.

use live chat

Exness live chat support can be contacted without having an Exness account. You can chat from the button on the bottom right of the homepage.

Home Page


You can’t chat with the operator right away, but a bot called a virtual assistant will automatically answer at first. Select what you want to inquire about from the category list. Selecting a question category will automatically display template answers. Select Forward to Live Support if the template answer did not resolve your issue. Only in this case will the operator take action.


Enter your email address to start live support and chat. If you comment the address in chat, it’s OK. Queue for live support. If it is crowded, please wait a while and try again. You may have to wait 10 to 20 minutes before being connected to an operator. When it’s your turn, you’ll be able to chat with the operator.

Inquiries by email

E-mail is the recommended contact method for important inquiries or when you have multiple questions. Since exness does not have an inquiry form, you will enter the necessary information in the body yourself. Please contact us at the email address below. If there is a lot of inquiries, it may take more than 24 hours, and it seems that the response time varies. Regarding the response time, let’s estimate the 24 hours listed on the official website as a basis.